Cancellations, changes, refunds.
Cancellation rights at Prodigi
Earthlight uses Prodigi to fulfil all orders. Prodigi is domiciled in the UK.
All European online retail platforms must adhere to the Consumer Contracts Regulations which came into force in the UK on 13 June 2014 (replacing the Distance Selling Regulations).
These regulations outline the various rights consumers have when it comes to cancelling orders which aren’t required. However, there are a number of exemptions to these rules and the types of product we create (and Earthlight sell) fall under those items that you are unable to return once received, unless there is a defect with the product.
The circumstances where the Consumer Contracts Regulations won’t give you a right to cancel include perishable items, CDs, DVDs, pharmaceutical products and software if you’ve broken the seal on the wrapping. Exemptions are also made for tailor-made or personalised items.
All print on demand products are tailor made, custom-made and bespoke to the end-consumers individual specifications and no order would exist unless a personalised commission was provided. This means you may cancel your order at any stage, provided we have not initiated production for your order or dispatched the relevant products to you. To do this you must notify us in writing by sending an email tosupport@prodigi.com.
Please do not email Earthlight to cancel an order as the chances are I will not be able to action this in time unless I happen to be at my computer. Prodigi usually begins to make your ordered item within hours or receiving the order (sometimes much quicker). Once this process has begun the order cannot be changed or cancelled.
Returns
Earthlight and Prodigi do not accept returns of unwanted items but Prodigi may collect damaged or incorrect items for investigation.
Any returns or problems that occur because of Prodigi's error will be handled at Prodigi's expense. Contact Prodigi at support@prodigi.com